My reply email was on 31/12/07 and they replied me on 09/01/08 after 1 reminder and even though I cc the Head of department!
ME:
If xxx were to remove it at your cost, does it mean that the flat will be reverted to its orginal state?
Scenario 1:
For a PREMIUM flat which comes with floor tiles done:
If the previous owner had hacked away the floor and replace it with another kind of tile --> my understanding according to your reply, xxx can remove it, so does it mean that xxx will replace it with the original tiles after that?
Scenario 2:
If the previous owner had hacked away the wall, xxx will re-erect the wall at your cost?
XXX:
for items provided by xxx and are defective, we will replace them.
for items provided by ex-lessee and are defective, we will not replace them; xxx will remove them.
At the point of selection, buyers will be informed that the wall has been hacked away. we will not re-erect the wall.
(Did not really answer my question lor. I did not ask about items provided by previous owners that were defective. I asked about if we did not like the renovation and xxx said they would remove them; would they revert the flat to the original state especially for premium flat. For eg: original premium flat comes with tiles for living room and parke flooring for rooms; if the previous owner replaced with other tiles, would xxx replace the original tiles / parke after removing those done by the previous owner that new buyers did not like? And the answer is NO! It is not logical because I would be buying a premium flat at a premium flat price without my living rooms tiles done and parke flooring in the rooms!!! And I have to pay to have them done up somemore!! NOT logical NOT logical!!)
ME:
Adequate time? Please specify what do you mean by adequate time. 30 minutes? 1 hour? Within the same day? In a week's time? According to what was adviced by your staff manning the hotline and information on the web, we have to make a selection within the same selection day. And if we missed our queue number we have to wait till the end of the day before we can make our selection; does it sound logical to wait till the end of the day and risk having the unit we are considering being taken away?
And please advice on the condition for refunding the option fee. Would we have to go through tedious rounds of e-mail writing and visits to xxx; then again 'be subjected to case by case basis and approval'?
XXX:
if based on the flat's location and selling price, a buyer is interested in the flat, we will normally advise him to book it first. (ya right..$2000 option fee hor not $200!) even if there are changes to the flat's layout, they are usually minor. we will ensure that there are no defective items in the flat. if the condition is still unsatisfactory, we will allow the buyer (of course allow la..maybe can earn $2000 leh) to reject the flat and refund the booking. as the condition of different flats varies, we will have to consider such refunds on a case by case basis. (No comments, standard reply again 'refund to be considered on case by case basis'!!)
ME:
Shouldn't logistic and manpower constraints be under the purview of the organisation? How can the limitations of the organisation be transferred onto the clients and become the client's problem? For your kind information, many buyers have been going to these units to look and talk to the neighbours. So, we do not see how having open houses to allow interested buyers to view the units in a more organised manner managed by xxx could cause 'inconvenience to the exisiting residents'.
XXX:
Similar to new flats that are offered for sale, buyers are informed of the repurchased flats' location and layout.(And then? Did he mean we can go on our own? Would it not cause disturbance and inconvenience to existing residents then? Or did he mean it is good enough just by knowing the location and floor plan of the units? Buy fish and vegatable meh? And did he not understand that repurchased units are DIFFERENT from NEW flats??!!! Walao...my saliva want to dry up liao..)
we we will also ensure that there are no defective items in all our flats, regardless new or repurchased. However, as mentioned earlier we will consider opening some of the flats for viewing in future sales launches. (Opens eyes wide and see when this would happen)
ME:
In addition:
Query 1:
Is there a reason why xxx had released so many flats (at least 150 units!) which keys are still not available?
We understand that those are possibly units not chosen during the built to order scheme but to release so many units for the bi-monthly sales at one time had grossly further limited our choices (not to mention the limitation because of ethnic ratio). What is baffling is that we have noticed that there are many vacant units which keys are already available that are NOT put up for sale. Is there any reason for that? Why can't xxx release more of those and lesser of those units which keys are still not available? Can't the release of those units which keys are still not available be staggered?
Most of the people who opted for the bi-monthly sales to purchase a flat require a flat within a limited time frame, otherwise we would have chosen the built to order option. In this aspect, in what way has xxx has taken into consideration the clients' needs?
For this exercise, xxx released 316 flats. This is a number grossly overstated. The tangible units available in actual fact is a sorry number.
XXX:
All flats available for sale, regardless whether they are completed or not, will be offered at the next sales exercise for the estate. We do not hold back any flats if they are not reserved for other purposes. (Which means that they would not stagger the release of incompleted flats during bi-monthly sales!) As the demand for flats and its take-up rate has increased tremendously over the last 12 months, the number of completed flats in our stock have dwindled. (What??!! Didn't I just mention that we saw many vacant units? And residents/friends staying at Punggol and Sengkang had been telling us many units and blocks had been left vacant for many YEARS! Shucks regretted not taking down the specific addresses of those vacant flats we came across during our 'shopping' and those blocks that the residents/friends mentioned!!! So again on the surface it looked good; ya 316 AVAILABLE units man!!, but the skeleton were all hidden!)
ME:
Query 2:
We were very disturbed by a few 'loanshark' units. (Please look at the attached pictures.) There were memos pasted on the doors of some of these units, which shows that these units were just vacated in 2007; which means that the loanshark problem occured in 2007 and the loansharks are STILL coming to source out the previous owners.
For people who had gone to individual units to look would know that these are 'problem' units (some have xxx memos, some have NO memos but obvious have paint marks or marks that were cleaned up); but for people who did not? They would be using their hard earned money to buy these 'problem' flats!
Is there a reason why xxx is releasing such units so soon? We understand that these units need to be sold too, but shouldn't xxx wait for a longer period of time before releasing it for sale? At least for a couple of years after the matter has blown off?
XXX:
Under our current procedure, if we suspect the ex-lessee owes a loan shark, our branch office staff will paste a notice outside the flat to inform that the ex-owner has shifted out. We will then monitor the flat. If there are no evidence of vandalism over a few months, we will offer the flat for sale. (Monitor my foot!! Either he is blind and did not see my pictures and the date the pictures were taken or he simply did not bother to open the attachment to see the photos!!)
Part 1